CLEAR INFORMATION
Privacy notice
Patjo'ol website
About this document
This document explains how information is used in Patjo’ol and its website. Consult each application’s document to understand its features and how your data is handled.
Operator and contact
Patjool, in Campeche, Mexico, is responsible for handling the information described in this document. You can email soporte@patjool.com or register questions and requests about your data in the support section.
Information in your requests
The form asks for your email address, product, request type and message. Your name is optional. This information identifies your case and is recorded with a reference number and receipt date. Attachments are not accepted and no email confirmation is sent.
Browsing and cookies
The site does not use tracking cookies, advertising pixels or analytics tools. The page address includes the language. Requests are stored on the website server, outside public files, and are not sent to application services.
Website connections
The server processes technical connection information to display pages and limit repeated requests.
Requests about your data
In support you can register technical questions and requests about your data. Do not include passwords, medical documents or others’ data without permission. Registering a deletion request does not automatically delete an account. Signing out does not delete data either.
Response and retention
Requests receive a response within one week. Requests are retained for one month. The timeframe for processing account deletion is one month. Registering the request does not immediately delete the account.